{"id":222928,"date":"2026-03-31T12:14:09","date_gmt":"2026-03-31T10:14:09","guid":{"rendered":"https:\/\/www.cooperativalbi.com\/condicions-contractacio\/"},"modified":"2026-11-10T23:14:29","modified_gmt":"2026-11-10T22:14:29","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.cooperativalbi.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\n<div class=\"gb-element-354d21fc\">\n<div class=\"gb-element-35584e3f\">\n<h1 class=\"gb-text gb-text-b061a277\">General terms and conditions of sale<\/h1>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This contractual document governs the general terms and conditions for purchasing goods that may deteriorate or expire rapidly (hereinafter, the \u201cTerms\u201d) through cooperativalbi.com\/, owned by Agr\u00edcola de l\u2019Albi, SCCL under the COOPERATIVA ALBI trading name, hereinafter the PROVIDER, whose details also appear in this website\u2019s Legal notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms must remain published on the website and available to the USER to reproduce and save as confirmation of the contract, and may be amended at any time by the PROVIDER. The USER is responsible for reading them periodically, as the terms in force when orders are placed shall apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contracts are not subject to any formal requirements except in the cases expressly mentioned in the Civil and Commercial Codes and in this or other specific legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By accepting this document, the USER confirms that they:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Have read and understand its contents.<br>\u2022Have sufficient legal capacity to enter into a contract.<br>\u2022Accept all the obligations set out herein.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These obligations shall remain valid indefinitely and shall apply to all contracts concluded through the PROVIDER\u2019s website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The PROVIDER states that the business acts responsibly and is aware of the legislation in force in the countries to which it sends products, and reserves the right to amend the terms unilaterally, without affecting goods or promotions purchased before the amendment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Identity of the contracting parties<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On the one hand, the PROVIDER of the products and food ordered by the USER is Agr\u00edcola de l\u2019Albi, SCCL, whose registered office is at Av. Mossen Anton Vives, 1 \u2013 25450 \u2013 L\u2019ALBI \u2013 LLEIDA, tax identification number F25003419, and customer\/user service telephone numbers ++ 34 973 17 50 09 and ++34 683 37 71 28.<br>And<br>on the other hand, the USER, registered on the website with a username and password, for whose use and safekeeping they are fully responsible, and who is responsible for the accuracy of the personal data provided to the PROVIDER.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Purpose of the contract<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The purpose of this contract is to govern the contractual sales relationship arising between the PROVIDER and the USER when the latter ticks the relevant acceptance box during the online ordering process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The contractual sales relationship entails delivery of a specified product in exchange for a specified price publicly displayed on the website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contracting procedure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To access the products offered by the PROVIDER, the USER must be of legal age and register on the website by creating a user account. To do so, the USER must freely and voluntarily provide the personal data requested, which will be processed in accordance with Regulation (EU) 2016\/679 of 27 April 2016 (GDPR), on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3\/2018 of 5 December (LOPDGDD), concerning personal data protection, as detailed in this website\u2019s Legal notice and Privacy policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The USER must choose a username and password and undertakes to use them diligently, not to make them available to third parties, and to inform the PROVIDER of their loss or theft or possible access by an unauthorised third party, so that the PROVIDER can block them immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the user account has been created, please note that, in accordance with Article 27 of Law 34\/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure comprises the following steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>General contractual clauses.<\/li>\n\n\n\n<li>Dispatch and delivery of orders.<\/li>\n\n\n\n<li>Right of withdrawal.<\/li>\n\n\n\n<li>Complaints.<\/li>\n\n\n\n<li>Force majeure.<\/li>\n\n\n\n<li>Competence.<\/li>\n\n\n\n<li>General terms of the offer.<\/li>\n\n\n\n<li>Price and validity period of the offer.<\/li>\n\n\n\n<li>Shipping costs.<\/li>\n\n\n\n<li>Payment methods, charges and discounts.<\/li>\n\n\n\n<li>Purchasing process.<\/li>\n\n\n\n<li>Severability and suspension or termination of the contract.<\/li>\n\n\n\n<li>Applicable law and jurisdiction.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">1. GENERAL CONTRACTUAL CLAUSES<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise specifically agreed in writing, placing an order with the PROVIDER constitutes the USER\u2019s acceptance of these legal terms. No stipulation made by the USER may differ from the PROVIDER\u2019s terms unless expressly accepted in advance and in writing by the PROVIDER.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. DISPATCH AND DELIVERY OF ORDERS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery takes between 2 and 6 working days, depending on the destination and selected payment method. This period applies provided that the availability of the goods has been confirmed and full payment of the order has been verified.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the PROVIDER has not delivered the goods within 30 calendar days of the agreed delivery date because the product or service is unavailable, the USER must be informed and shall be entitled to cancel the order and receive a full refund at no cost, without giving rise to any liability for damages attributable to the PROVIDER.<br>If the PROVIDER unjustifiably delays refunding the full amount, the USER may claim payment of twice the amount owed, without prejudice to their right to compensation for damages exceeding that amount.<br>The PROVIDER accepts no responsibility if delivery of the product or service does not take place because the information supplied by the USER is false, inaccurate or incomplete.<br>Delivery is deemed to have taken place when the carrier has made the products available to the USER and the USER, or their representative, has signed the delivery receipt.<br>The USER is responsible for checking the products upon receipt and recording all substantiated observations and complaints on the delivery receipt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. RIGHT OF WITHDRAWAL<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The food offered is perishable, meaning that it may expire or deteriorate within a short period of time. This type of supply of goods is exempt from returns under point (d) of Article 103 of Law 3\/2014 of 27 March.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nevertheless, the USER may report any deficiencies or defects in the order within 24 hours of delivery, both online and offline, and, where appropriate, return it.<br>Any return must be notified to the PROVIDER by email at cooperativa@cooperativalbi.com, stating the corresponding invoice or order number. Once the USER receives a return number, they must send the product to the PROVIDER, quoting that number on the dispatch note and bearing the shipping costs, at Agr\u00edcola de l\u2019Albi, SCCL, Av. Mossen Anton Vives, 1 \u2013 25450 \u2013 L\u2019ALBI \u2013 LLEIDA.<br>After reviewing the case, if the PROVIDER considers that the product did not meet the conditions of sale, it must inform the user of the amount and terms of the refund within 48 hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can download the withdrawal document here: <a href=\"https:\/\/www.cooperativalbi.com\/en\/right-of-withdrawal\/\" rel=\"nofollow\">https:\/\/www.cooperativalbi.com\/en\/right-of-withdrawal\/<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. COMPLAINTS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Any complaint the USER considers appropriate will be dealt with as soon as possible. Complaints may be submitted using the following contact details:<br>Post: Agr\u00edcola de l\u2019Albi, SCCL, Av. Mossen Anton Vives, 1 \u2013 25450 \u2013 L\u2019ALBI \u2013 LLEIDA<br>Telephone: ++ 34 973 17 50 09 or ++34 683 37 71 28<br>E-mail: cooperativa@cooperativalbi.com<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. FORCE MAJEURE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Neither party shall be liable for any failure caused by force majeure. Performance of the obligation shall be delayed until the cause of force majeure ceases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. COMPETENCE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted in the sale.<br>If any provision of these Terms is deemed void or impossible to perform, the validity, legality and enforceability of the remaining provisions shall not be affected or modified in any way.<br>The USER declares that they have read, understand and accept these Terms in full.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. GENERAL TERMS OF THE OFFER<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All sales and deliveries made by the PROVIDER are understood to be subject to these Terms.<br>No modification, alteration or agreement contrary to Agr\u00edcola de l\u2019Albi, SCCL\u2019s commercial proposal or to these provisions shall take effect unless expressly agreed in writing and signed by the PROVIDER. In that case, those specific agreements shall prevail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The PROVIDER reserves the right to amend its specifications in relation to the information supplied in advertising, provided that this does not affect the value of the products offered. Such amendments shall also be valid if, for any reason, the ability to supply the products offered is affected.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. PRICE AND VALIDITY PERIOD OF THE OFFER<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The prices indicated for each product include Value Added Tax (VAT) or any other applicable taxes. Unless expressly stated otherwise, these taxes do not include shipping, handling, packaging, shipping insurance or any other additional service associated with the product purchased.<br>The prices applied to each product are those published on the website and are expressed in EUROS. The USER acknowledges that the monetary value of some products may vary in real time.<br>Before purchasing, the USER can check all quotation details online: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the total purchase amount. Prices may change daily until the order is placed.<br>Once the order is placed, the prices will be maintained, whether or not the products are available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any payment made to the PROVIDER entails the issue of an invoice in the name of the registered USER or the company name provided when placing the order. This invoice must be sent on paper with the purchased product. The invoice can be downloaded in PDF format by accessing the website\u2019s management panel with the user account. To receive it by email, the USER must request this through any of the channels provided by the PROVIDER, and is informed that this decision may be revoked at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For information about an order, the USER may contact the PROVIDER\u2019s customer service by telephone on ++34 973 17 50 09 and ++34 683 37 71 28 or by email at cooperativa@cooperativalbi.com.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. SHIPPING COSTS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prices do not include shipping costs or additional services unless expressly agreed otherwise in writing.<br>Shipping costs are calculated when the basket or quotation is saved, based on product weight and the delivery address.<br>The maximum shipping rates applied are as follows:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping is available only within the peninsula: regional shipping (Catalonia) and the rest of the peninsula.<\/p>\n\n\n\n<table style=\"width: auto;\">\n<tbody>\n<tr style=\"background: rgba(163, 174, 54, 0.2);\">\n<th style=\"font-family: sans-serif; font-weight: lighter !important; font-size: 26px; color: #666 !important;padding: 2px 8px\">Kilograms <\/th>\n<th style=\"font-family: sans-serif; font-weight: lighter !important; font-size: 26px; color: #666 !important;padding: 2px 8px\">Regional <\/th>\n<th style=\"font-family: sans-serif; font-weight: lighter !important; font-size: 26px; color: #666 !important;padding: 2px 8px\">National <\/th>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">10<\/td>\n<td>10,75\u20ac<\/td>\n<td>11\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">15<\/td>\n<td>11,50\u20ac<\/td>\n<td>12,50\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">20<\/td>\n<td>13,50\u20ac<\/td>\n<td>14\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">30<\/td>\n<td>17\u20ac<\/td>\n<td>18\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">40<\/td>\n<td>21\u20ac<\/td>\n<td>23\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">50<\/td>\n<td>24\u20ac<\/td>\n<td>27\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">60<\/td>\n<td>28\u20ac<\/td>\n<td>31\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">70<\/td>\n<td>32\u20ac<\/td>\n<td>35\u20ac<\/td>\n<\/tr>\n<tr align=\"right\">\n<td align=\"center\">+70<\/td>\n<td>FREE<\/td>\n<td>FREE<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n<p class=\"wp-block-paragraph\">Free shipping on purchases of \u20ac150 or more<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. PAYMENT METHODS, CHARGES AND DISCOUNTS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The PROVIDER is responsible for financial transactions and offers the following methods of payment for an order:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022Bank transfer<br>\u2022Bizum<br>\u2022Credit card<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The USER may apply a discount code before completing the purchase if they have received one from the PROVIDER.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Security measures<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website uses information security techniques generally accepted in the industry, such as SSL, data entry on a secure page, firewalls, access control procedures and cryptographic mechanisms, all intended to prevent unauthorised access to data. For these purposes, the user\/customer agrees to the provider obtaining data for the corresponding authentication of access controls.<br>The PROVIDER undertakes not to permit any transaction that is illegal or that credit card brands or the acquiring bank consider could damage, or potentially damage, their goodwill or adversely affect it.<br>The following activities are prohibited under card brand programmes: the sale or offer of a product or service that does not fully comply with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder or cards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. PURCHASING PROCESS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Any product in the catalogue may be added to the basket. The basket shows only the items, quantity, price and total amount. Once the basket is saved, taxes, charges and discounts are calculated according to the payment and delivery details entered.<br>Baskets have no binding administrative effect; they simply provide a way of simulating a quotation without any commitment by either party.<br>An order can be placed from the basket by following these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check the billing details.<\/li>\n\n\n\n<li>Check the delivery address.<\/li>\n\n\n\n<li>Select the payment method.<\/li>\n\n\n\n<li>Place the order (purchase).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Once the order has been processed, the system immediately sends an email to the PROVIDER\u2019s management department and another to the USER, confirming that the order has been placed, its status and the approximate dispatch and\/or delivery date.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. SEVERABILITY AND SUSPENSION OR TERMINATION OF THE CONTRACT<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If any of these terms and conditions is considered unlawful, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.<br>COOPERATIVA ALBI may, without prior notice, suspend or terminate the USER\u2019s access to its e-commerce services, in whole or in part, for any valid reason, including but not limited to the USER\u2019s failure to comply with any obligation set out in this document or any applicable legal provision, licence, regulation, directive, code of practice or usage policy.<br>When COOPERATIVA ALBI exercises any of its rights or powers under this clause, doing so shall not prejudice or affect the exercise of any other right, power or remedy available to COOPERATIVA ALBI.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">13. APPLICABLE LAW AND JURISDICTION<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms are governed by or interpreted in accordance with Spanish law in matters not expressly provided for herein. The PROVIDER and the USER agree to submit any dispute arising from the provision of the products or services covered by these Terms to the courts of the USER\u2019s place of residence.<br>If the USER resides outside Spain, the PROVIDER and the USER expressly waive any other jurisdiction and submit to the dispute resolution body that will act as an intermediary between them in accordance with Article 14(1) of Regulation (EU) 524\/2013, without needing to resort to the courts. For further information, see clause \u201c4. COMPLAINTS AND ONLINE DISPUTE RESOLUTION\u201d of these Terms.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>General terms and conditions of sale Introduction This contractual document governs the general terms and conditions for purchasing goods that may deteriorate or expire rapidly (hereinafter, the \u201cTerms\u201d) through cooperativalbi.com\/, owned by Agr\u00edcola de l\u2019Albi, SCCL under the COOPERATIVA ALBI trading name, hereinafter the PROVIDER, whose details also appear in this website\u2019s Legal notice. These &#8230; <a title=\"Terms and conditions of sale\" class=\"read-more\" href=\"https:\/\/www.cooperativalbi.com\/en\/terms-and-conditions\/\" aria-label=\"Read more about Terms and conditions of sale\">Read more<\/a><\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-222928","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions of sale | Cooperativa de l&#039;Albi<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions of sale | Cooperativa de l&#039;Albi\" \/>\n<meta property=\"og:description\" content=\"General terms and conditions of sale Introduction This contractual document governs the general terms and conditions for purchasing goods that may deteriorate or expire rapidly (hereinafter, the \u201cTerms\u201d) through cooperativalbi.com\/, owned by Agr\u00edcola de l\u2019Albi, SCCL under the COOPERATIVA ALBI trading name, hereinafter the PROVIDER, whose details also appear in this website\u2019s Legal notice. 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